⚖️ SMART-CONTRACT ESCROW & 2-OF-3 QUORUM SLA

Enterprise SLA & Refund Policy

Effective Date: October 2026 • Governing Entity: Ruvinski, LLC. Every commercial or university workload dispatched to the Ruvinski P2P Grid is protected by our Solana Anchor Smart-Contract Escrow and Optimistic 2-of-3 Redundant Quorum Guarantee.

100% Auto-Refund

1. Escrow Task Failure Protection

Your $RAIN or Compute Units (CU) are locked in on-chain escrow until your job finishes. If a task times out or fails 2-of-3 quorum verification, 100% of your funds are automatically returned.

2-of-3 Consensus

2. Cryptographic Output Guarantee

Every high-stakes scientific or enterprise batch is verified across independent nodes using SHA-256 Proof-of-Clean-Data (PoCD) before a single cent is released from escrow.

14-Day Fiat Window

3. Fiat & Barter Credit Disputes

Unused USD prepaid compute balances purchased via Stripe or Bridge API are eligible for a full refund within 14 days of purchase by contacting our billing support desk.

1. Automated Smart-Contract Escrow Refunds

When a university or enterprise submits a workload to the Ruvinski Swarm, the required $RAIN or Compute Units (1 $RAIN = 1,000 CU) are held in the non-custodial ruvinski_escrow Solana smart contract. Funds are released to worker nodes only after the Genesis Oracle confirms matching cryptographic output hashes. If a batch is cancelled prior to execution or fails verification after automatic re-dispatch, 100% of the escrowed balance is refunded immediately to your account.

2. Contributed Hardware Barter Credits (CU)

Compute Units (CU) earned for free by contributing idle university or corporate hardware (SSD storage, bandwidth, or overnight CPU/GPU compute) never expire while your node remains registered on the network, and carry zero monthly maintenance fees.

3. Commercial USD Top-Ups & Subscription Cancellations

Organizations purchasing prepaid compute credits in USD may request a full refund of any unspent compute balance within 14 calendar days of the transaction. Dedicated enterprise API plans may be cancelled at any time with zero cancellation penalties.

4. How to Request an SLA Credit or Refund

Email support@ruvinski.com with your Organization Name, Solana Escrow Task ID (or Invoice Number), and a brief description of the issue. Our engineering and billing desk responds to all enterprise SLA requests within 24 hours.

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